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Steven Smith
Director, KPMG |
| Abstract | |
| A perfect digital storm has been gathering across government in Australia for the past few years. The winds of change have been fanned by faster, easier to use and more powerful digital technologies and by the promises by governments of increased productivity, reduced red-tape, more accountability and engaging more effectively with citizens and businesses. Government customers are increasingly expecting to engage and transact with governments online when and where it pleases them, using the device of their choice.
This presentation will explore the nature of the perfect storm and the challenges and opportunities it presents and whether transitioning services to the online world is going to be a sufficient response or whether digital transformation is required. |
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| Bio | |
| Steven Smith is a Director in the Digital Consulting team at KPMG Australia. He advises clients about how to manage and improve their digital channels: websites, mobile apps and social media.
At KPMG, Steven has developed the whole of government digital strategy for numerous State governments and helped develop the digital channel strategy for a number of government departments. Prior to joining KPMG, he advised many of our national cultural organisations on their digital strategies. Steven was inaugural Chief Editor of the SA Government’s award-winning website www.sa.gov.au and has authored a book about the Web, Living Websites. He developed for the Australian Government in 2003 the www.e-businessguide.gov.au website – how to do business online for SMEs. Steven says the trick to surviving the digital age is “…understanding the opportunities, managing it all and imagining what you can and will be doing differently in the future…. “. |
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